IT Services

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SERVICES OFFERED:
♦ ITIL Consulting
♦ Project Management
♦ Selective Outsourcing
♦ Professional Services
♦ Internet/Intranet Development
♦ Staff Augmentation
♦ Hardware/software Support
♦ Application Development
♦ Database Management
♦ LAN/WAN Services IT Consulting PeopleSoft Consulting IT Training Accounting Services

OVERVIEW
As a young company, TSF Services focuses on client requirements to develop, implement, and manage solutions that enhance the availability and performance of their systems, networks and applications.
We believe the key to success and satisfied clients is our prior experience, reputation, proven track record and understanding of the Information Technology (IT) Industry. With well over 20 years of technical and management experience in IT industry, we have built a premier company that can help our clients meet the competitive challenges they face in today’s global environment.

INFORMATION TECHNOLOGY SERVICES
TSF Services helps our clients effectively compete in their marketplace by providing the highest quality value added services and resources in our technical practice areas through our various delivery systems. We offer a comprehensive spectrum of business and technology services to meet the diverse needs of industry and government.

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TECHNICAL PRACTICE AREAS
TSF Services is currently organized into two technical practice areas. They are:

♦ Selective Outsourcing

For any organization, the time and resources required to plan, purchase, install, deploy, manage, operate, support and refresh technology infrastructure are considerable. TSF Services Selective Outsourcing Services are an effective alternative—by managing and supporting a client’s information technology (IT) infrastructure, TSF Services offers comprehensive life cycle-oriented solutions with pre-bundled solutions utilizing industry-leading technologies, as well as more modular point solutions that can be customized to meet individual specifications. Monitoring performance with specific measurements, TSF Services consistently delivers the knowledge, experience, resources, tools, methodology and technology to address a broad spectrum of client IT management, operations and support challenges.

Desktop Services
As businesses grow and computer environments become more complex, support and service needs proportionately become more complicated. Today, managers of multi-location and multi-supplier systems need a single source for quality service and support. Desktop Services incorporate many individual services that, when combined, deliver total system support.

Software Support– TSF Services provides desktop support for standard software applications, desktop operating systems and client-specified proprietary applications.

Installations, Moves, Adds, Changes– TSF Services Installation Services provide the consulting expertise, centralized management and professional staffing resources needed to coordinate multi-supplier desktop installations across a department or an entire enterprise. TSF Services will move, add or change hardware at the desktop or server location and upgrade hardware and software as needed.

Problem Resolution– Clients can rely on TSF Services to provide comprehensive desktop repair for PCs, workstations, laptops, terminal, hardware options and peripherals, as well as network connectivity assistance.

Help Desk
TSF Services Help Desk Supports client technology users with direct phone/in-person contact with skilled professional teams who assist with proprietary or shrink-wrapped software, hardware, or networking questions/problems. High availability and rapid response times ensure that client production levels remain efficient. Professional technical agents work through user issues until problems are resolved; allowing the actual users to stay focused on performance.

♦ Professional Services

TSF Services Professional Services can manage client mission-critical projects while delivering high-quality networking design, reduced development time and lowered implementation costs. TSF Services offers clients access to an ever-expanding network of certified technology engineers and consultants, and also maintains many strategic supplier partnerships that provide true business value for client technology deployments.

Network Management

Businesses today need information to travel to more people in more places. They need networks that are application-aware, available, secure and affordable. TSF Services, in partnership with leading network technology organizations, provides consulting and design for network architecture, customization of network management systems and products, installation of test and pilot systems, full-scale implementation of network product, remote monitoring, and hosting and other services related to LAN/WAN infrastructure management.

Applications Hosting and Management

Clients need options in term of where their applications are hosted and managed. Through established strategic partnerships, TSF Services offers packaged application hosting solutions that can be tailored to meet unique client requirements.
System Management
Today’s IT environments require management levels well beyond those of just a few years ago. TSF Services has recognized this requirement and developed a family of capabilities utilizing technologies from industry-leading companies. TSF Services’s methodology around these technologies assures that our clients multi-platform environments are managed as effectively as possible.

Migration
Many clients are concerned about the impact of changing technology. Hardware, operating systems, networking protocols, applications—all are evolving on a daily basis. TSF Services responds by helping clients focus on the technology that truly addresses their business challenges. TSF Services engineers and methodologies provide an optimal solution that minimizes interruptions. As a result, clients can move forward with new, faster technologies that support their business goals. Certain new technologies interest clients, including Microsoft’s Windows 2000, Cisco routers with voice-over IP and Novell NetWare 5. In response, TSF Services has developed standard solutions built around such technology needs.

♦ Internet/Intranet Development

In today’s competitive business environment, on-line presence is a necessity. TSF Services can help our clients in building the technical infrastructure, designing/implementation of Internet/Intranet sites and applications.

DELIVERY SYSTEMS
Clients are looking for support from companies that can meet their varied needs with a sense of urgency, quality and flexibility. TSF Services has implemented an innovative delivery system as described below which allows our clients to select the best possible method to meet their business needs and requirements through Information Technology.

♦ PROJECTS
Projects are comprised of a team of TSF Services management and technical staff working on or off-site and responsible for deliverables or project completion. We offer several types of contracts and levels of responsibility to satisfy our clients’ needs.

♦ TEAMS
Teams are comprised of technical staff that is assigned to client projects. They can support the total lifecycle of a project or focus on one particular area, such as development or testing. The TSF Services staff reports to a client manager for direction and oversight. The client typically has ultimate responsibility and control of the project.

♦ STAFF AUGMENTATION
TSF Services provides staff to support specific client projects on a staff augmentation basis. They usually work alongside and supplement client in-house staff with their diverse technical skills. The staff is available for short or long term (3-12+ month) assignments.

Diverse Industry Coverage
TSF Services technical staff has the experience and capabilities to develop and implement state-of-the-art business and technical applications and systems to clients in the following industries:

• Airlines
• Utilities
• Brokerage
• Publishing
• Insurance
• Manufacturing
• Defense
• Federal, State & Local Governments
• Retail
• Transportation
• Healthcare
• Banking & Finance
• Consumer Products
• Telecommunications

Service Offerings
Our two technical practice areas: Selective Outsourcing Services and Professional Services have proven management, staff, methodologies and systems to help our clients meet the challenges they face in today’s competitive global marketplace.
As mentioned previously, TSF Services offers a wide range of service offerings in various technical environments across the software development lifecycle. Whether it’s project management or staff augmentation, we can provide quality staff and services to include:

• Software Engineers/Architects
• System Testers/Programmers
• Software Developers
• Database Designers/Administrators/Analysts
• System Analysts/Installers
• Hardware/Software Support
• Program Managers
• Help Desk
• Component Testers/Application Programmers
• Telecommunications Engineers
• Network Engineers/System Engineers
• Programmer/Analysts

Hardware/Software Services
With our commitment to personal customer service, our strategic partnerships and alliances, our certifications and our financial services, is large enough to focus on everything our customers need to do business a new way, and local enough to be a true partner.

• Ease of use
• Dedicated, knowledgeable Account Manager
• Hardware/Software from all Major Vendors, Publishers
• Full Configuration Services
• Strong E-commerce capability
• Leveraged buying power
• Addition of supplies and accessories to product offerings
Software – Microsoft, Novell, Citrix, Veritas, Symantec, Computer Associates, Adobe
Printers – Hewlett Packard, Lexmark, Tektronix, Xerox
Power Protection – APC, Liebert
Misc. Accessories – Belkin, Kensington
Cable – Belkin, ABL/APC
KVM Switches – Apex, Belkins
Carrying Cases – Targus/Port
Personal Storage – Iomega
Monitors – View Sonic, Sony
NIC Cards – Xircom, Madge (Token Ring)
Server Expansion Boards – Digi
SCSI – Adaptec

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IT TRAINING
TSF Services, is a professional computer and IT training institution which offers in-depth courses to prepare students with the skills and knowledge needed for today’s IT fields. We focus on IT certification training classes.
TSF Services offers classes for many of today’s most in-demand IT certifications such as CEH, Microsoft, CCNA, A+, Network+, Security+, CISSP and ITIL. TSF Services offers small class sizes, hands-on computer training, flexible schedules (Days, Weekend or Evenings) and affordable pricing with financing if needed. Since 2001 we have been providing open enrollment classes to individuals and custom training classes and on-site classes to companies and government agencies in the Washington, DC metropolitan area. Most importantly, our computer training is always high quality and comes with a quality guarantee. You will always receive a well prepared, knowledgeable, congenial and most importantly, well spoken instructor from TSF Services, always!
IT Security – is our most popular category and definitely an area of expertise. Security+, CHFI, CEH, CISSP and more, we are the leading IT security training company in the Washington DC and Baltimore Metro area. How do we know, because we are the only regional based EC-Council Circle of Excellence Award winner! An honor usually reserved for national training companies.
ITIL V3 Foundation Training – what are your options?
ITIL V3 (the latest version of ITIL) Foundation covers ITIL basics and terminology and is a pre-requisite to all other ITIL V3 qualifications.
If you or your organization has ITIL V2 Foundation accreditation then you may wish to consider ITIL V3.

Accounting Services
From comprehensive financial management services to limited bookkeeping assistance, TSF Services can supplement or assume your organization’s financial accounting function. Services include monthly write-up assistance, payroll, full-scope bookkeeping, and interim assistance for accountant, controller and other staff financial positions.
Bookkeeping/Write-Up:
Meaningful, well-organized financial records ensure that your business operations will run more efficiently on a daily basis. They are the foundation of a successful business. Our qualified staff can assist you with the day-to-day tasks associated with bookkeeping.
Our Outsourced Accounting Division provides comprehensive outsourcing solutions utilizing our people and world-class accounting infrastructure to process your organization’s accounting functions. We can relieve your day-to-day accounting pressure by taking hands-on control of everything from cutting checks and cash management to monthly financial reports and analysis. Accounting is our only business. We’re processing experts on:
- Invoicing customers and processing payments
- Processing invoices, aging payables and printing disbursements
- Entering and posting payroll, internally or through a service bureau
- Reconciling bank accounts accurately and cost effectively
- Producing financial statements geared to each organization’s needs
- Participation in board meetings as acting CFO

You always have control of your vital information and you can access your organization’s data 24x7x365. Let us take care of your accounting while you focus on what’s important to your business.

Lists are the NAIC Codes for TSF Services .
NAICS Code Industry Description
541511 Applications software programming services, custom computer
541512 Systems integration design consulting services, computer
541513 Facilities (i.e., clients> facilities) management and operation services, computer systems or data processing
541519 Computer disaster recovery services
541618 Telecommunications management consulting services
541611 Consulting Services
811212 Computer equipment repair and maintenance services without retailing new computers
611519 Computer repair training
611420 Computer training (except repair)
511140 Database and directory publishers
514191 Information access services, on-line
514199 Information search services, on a contract or fee basis
514210 Automated data processing services
532420 Office machinery and equipment rental or leasing
541430 Graphic art and related design services
511210 Games, computer software, publishing
334611 Games, computer software, mass reproducing
421430 Computers wholesaling
334111 Computers manufacturing
334611 Games, computer software, mass reproducing
443120 Software stores, computer